This article explains the nuts & bolts of the Warranty+ service, including everything from onboarding with the service, quoting labor warranties, and fulfillment of the warranty contract with your customers.
NOTE: The Warranty+ service is a closed Beta at the moment.
Contents
Click below to navigate to the different topics covered in this article:
About Warranty+
The Warranty+ service enables OnCall Air customers to offer an exclusive Extended Labor Warranty program designed specifically for residential HVAC new system installations.
The program has been designed with unique features making it attractive for both contractors and homeowners.
Contractor Benefits. As a contractor, the Warranty+ service can help you:
Differentiate your quote with a unique labor warranty
Build peace of mind with your customers when evaluating your services
Build "first call loyalty" with your customers for years to come
Easy billing through your existing OnCall Air account
Homeowner Benefits. Your customers get a unique extended warranty offered by a trusted consumer brand. Some of the benefits include:
Bumper to bumper protection for 10 years on their new HVAC system
Supplement the manufacturer's equipment warranty
Simplified digital claims process through Porch
Total HVAC system support
Porch Warranty on a Quote
The screenshots below illustrate a couple of ways that a Warranty can be included in your quotes:
Built into your Quote (recommended):
Or alternatively offered as an optional recommendation:
Getting Started
The Warranty+ service is offered exclusively to OnCall Air customers by Porch.
To get started with the Warranty+ program, follow these 4 steps:
1. Talk to the Team
Schedule a call to review eligibility, program features, and terms with the OnCall Air team (link to schedule a call here)
2. Review Program Details
The team will provide a registration link to review Porch's Seller Agreement, and also have a chance to review the Terms of the Warranty program, available below: Porch Warranty Service Details
3. Submit Porch Seller Agreement
Once the form is submitted, we'll review the details and begin the setup process. This includes creating a unique Custom Product so that you can easily include the warranty in your quotes.
4. Receive your Welcome Email
Once the setup is complete -- typically within 2 to 4 business days -- the OnCall Air operations team will send you a welcome email with instructions to get started.
The rest of this article explains important details about how to work with the Porch Warranty service.
Selling the Warranty
There are two ways to offer the Warranty: (a) bundle in your quote, or (b) offer as an optional recommendation.
Strategy A. Bundle in your Quote (recommended)
When building a proposal, the Warranty is available as an Accessory, under the Services category. By including the Warranty, it will be priced automatically into your quote:
Strategy B. Optional Recommendation
Alternatively, you can leave it as a recommendation that your customer can opt into:
Deciding on a Strategy
The choice of how to offer the Warranty is up to you, and you can alter the strategy at any time, or depending on the customer.
Typically, the success (conversion) rate of using the Bundled strategy will result in higher sales of the warranty, given that it's pre-set in your quote. This also allows you to position the warranty as a differentiator for your services.
Note that with this strategy, if your customer chooses to opt out of the warranty, you can also edit the quote and remove it.
Register the Sold Warranty with OCA
Once your customer has accepted a quote that includes a Porch Warranty (either sold as part of a system or as an optional recommendation), you'll need to make sure you register the warranty in a timely manner.
Please be sure to review the requirements in your Porch reseller agreement carefully to make sure you are in compliance with their requirements.
The warranty can only be registered once the installation is complete, as the serial number of the exact equipment is required.
As a reminder, you'll receive an email from OnCall Air identifying any warranties that were sold the prior day. The email includes a link to make it easy to register the warranty.
Clicking on the link takes you to the Warranty Registration form, which can also be accessed directly at www.oncallair.com/register_warranty.
The form asks for information related to the Customer, your Business, and the specific Warranty and Equipment sold.
The registration form optionally allows you to pre-populate fields based on the consultation code and customer zip code.
An example of the form is below:
Once you have completed all the information and reviewed carefully, please review the billing acceptance and submit the form.
An example of this acceptance is below:
Once you submit the registration, you'll also receive a confirmation email, like this:
Receive Registered Warranty Documents from Porch
Once you've registered your warranty, it will take between 2 to 4 business days for Porch to process and send you and your customer confirmation information.
An example of the information that is sent to the homeowner -- and copied to the contractor -- is included below. This email packet offers the homeowner all the information they need in case of a claim:
Billing for the Warranty
When you register a sold warranty, you are also authorizing OnCall Air to bill you for the cost of the Warranty.
OnCall Air uses the same billing mechanism and card on file that is used to pay for your software subscription. This reduces the time and hassle of entering a new payment method on each warranty sale.
You'll be automatically billed for any warranties offered every 7 days. For example, if you sold 3 warranties in the prior 7 day period, OnCall Air will charge your card on file for 3x your cost of the Warranty on the 7th day.