The OnCall Air Service Titan Quick Post feature allows you to map products sold in a OnCall Air proposal to their corresponding items in Service Titan and post them back to the Service Titan estimate.

This strengthens the integration between the two platforms, reduces manual work, and ensures both systems stay aligned so you can leverage the strengths of each without duplicating effort.

Before using Quick Post, make sure the following are in place:

Your OnCall Air account must be connected to Service Titan.

If the integration is not active, you’ll need to complete that setup first.

You can learn more and set that up here.

OnCall Air must have Read and Write access for:

To confirm:

If you're on an older version, you may see a prompt to update first.

Without proper permissions, Quick Post will not function correctly.

Quick Post is permission-based.

To enable the permission for a user:

Only users with this permission will see the Quick Post section.

Quick Post only appears once the consultation is in Accepted status in OnCall Air.

If the proposal hasn’t been accepted, the Quick Post option will not display.

Navigate and open the Accepted proposal then click on the Inspector:

Look for the section that says Map Products to Partner and click on Post Products to Service Titan:

This is where all mapping and posting takes place.

The system automatically attempts to match your OnCall Air products with items in your Service Titan Pricebook. Here's how the matching works:

If you’ve mapped a product before, the system remembers your selection.

If the match is correct, leave it as is.

If not, click the trash icon and choose a different item:

If no prior mapping exists, the system attempts a smart match.

It compares:

If one or more matches are found, you'll see a dropdown menu where you can review and select the product:

If the product you're looking for doesn't appear in the suggested matches, click the magnifying glass icon to perform a manual search:

If no match is identified:

Once you’ve finished mapping, click Post Products to ServiceTitan at the bottom of the page.

The system will post the items to the corresponding Service Titan estimate, and a recap message will appear confirming the update.

After posting, you’ll see a summary showing:

Products that were successfully posted to Service Titan:

Products that were not posted to Service Titan:

The Quick Post process can only be initiated once to prevent duplicate products from being sent to the same estimate. If you need to add an item after Quick Post has already been initiated, log in to Service Titan and manually add the product directly to the estimate.

To review the products posted to Service Titan, click on the accepted proposal and open the Inspector.

In the Inspector you’ll see a notification under the Map Products to Partner section that indicates when the products were posted and by whom. Click that message to expand it and view the recap:

You can also view when/if products were posted to Service Titan by viewing the activity of that consultation. In the image below you can see that the products were posted to Service Titan:

Mapped items will appear under the respective Sold Estimate in ServiceTitan: