Assigning a Consultant

Choose the right person for the job

Customer_Success avatar
Written by Customer_Success
Updated over a week ago

πŸ§‘β€πŸ’» Admin Feature

Oftentimes, an office manager will get started on a proposal before handing it over to a person in the field.

They carefully collect all the info needed on the Customer page to get a great head-start for the job. Some might even get the data about the current system and fill out a survey on the Survey page.

In other cases, an existing job might be re-assigned to a different team member. Whatever the case, dispatching the right person for the job is easy!

How does it work?

For a new Consultation(lead):

  • Create a new Consultation

  • Add customer data

  • Click on the person's name in the Select Consultant dropdown

  • Click 'NEXT'

For an existing Consultation:

  • Open the Consultation on the Customer page

  • Click on the person's name in the Select Consultant dropdown

  • Click 'NEXT'

🌟 Right away, the person assigned to the job will get an email alert.

Subject: Consultation Assigned

From: OnCall Air <notice@oncallair.com>

Example of Assigning a Proposal:

πŸ’‘ You can also assign from the Office app:

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