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Connected Products Cost Update
Connected Products Cost Update

How we protect your margins with the unique price refresh technology

Customer_Success avatar
Written by Customer_Success
Updated over 3 years ago

Introduction

As you know, a unique advantage of OnCall Air is our ability to maintain connected products cost up to date automatically, which:

(a) makes it much easier for companies to manage their pricing, as they don't have to constantly upload and refresh their product costs,

and

(b) it gives them confidence that their pricing will update accordingly when a cost changes.

This unique capability is enjoyed by companies connected with any of our Connected Partners:

So when exactly do we refresh the costs?

The OnCall Air system is designed to store the cost information for any connected product so that it doesn't have to ask for it every time a product is viewed or used in the OnCall Air system.

There are 3 primary ways that we refresh the costs:

  1. 🦇 A Nightly Refresh that refreshes the cost of all your connected equipment and accessories.
    ​

  2. 👩🏽‍💻 A Refresh on Demand is when our operations team can perform a manual refresh.
    ​

  3. 🏍 An Interactive Refresh happens when the system will refresh the costs as you are moving around the OnCall Air app. For instance, when a new accessory is added it is automatically refreshed. Another example is when the alternate equipment screen is invoked: the system checks the last time the cost was updated for the products in that screen, and if it's more than 24 hours it will force another refresh.

Connected Cost Validation Prior to Summary

As part of the Interactive Refresh, one important safety check happens when you are arriving at the Summary Page of a Proposal Builder.

Here, in order to protect your margins from fluctuating product costs, the system will refresh the costs and availability for all connected products included in that consultation.

Regardless of whether the connected products exist in:

  1. Systems as Equipment

  2. Systems as Bundled Accessories

  3. Stand-alone Accessories

  4. Recommended Accessories

  5. FlexJobs (included or recommended)

In those rare cases when there is an issue, we will let you know by displaying an Alert Message:

In the absolute majority of cases, your Connected Cost Validation Prior to Summary will go successfully and without any disruptive experience to your proposal building process.

Again, this is just another safety check that is meant to help you win the job and stay profitable, not to create complications.

Confirming Connected Cost Validation Prior to Summary

Every Proposal History (aka "Event Log") will contain a record of a successful price and availability refresh process. You can double-check it by opening the history log and looking for a log that says: "Connected Products costs and availability updated"

Here is an example:

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